Privacy Policy

1. Who We Are

Palmetto Power Systems ("we," "us," or "our") provides generator sales, installation, service, and electrical contracting services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, customer portal, and communication services.

2. Information We Collect

• Contact information: name, email address, phone number, mailing and service addresses
• Service information: equipment details, service history, quotes, invoices, and appointments
• Payment information: processed securely by our payment processor (we do not store full card numbers)
• Website usage data: pages visited and general analytics used to improve our services

3. How We Use Your Information

• To provide quotes, schedule service, and perform work you request
• To send invoices, receipts, appointment reminders, and service status updates
• To respond to inquiries and provide customer support
• To improve our services and website experience

4. SMS / Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in to text message notifications from Palmetto Power Systems, you may receive SMS messages related to your service, including appointment reminders, scheduling updates, work order status, invoices, and replies from our team.

• Message frequency varies based on your service activity (typically 1–5 messages per service visit or billing event).
• Message and data rates may apply. Standard carrier charges may apply to messages you send and receive.
• You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at 843-466-4488.
• Consent to receive text messages is not a condition of purchasing any goods or services from us.
• Carriers are not liable for delayed or undelivered messages.

5. Information Sharing

We do not sell, rent, or trade your personal information. We share information only with service providers who help us operate (such as payment processors and email/SMS delivery providers), and only to the extent needed to serve you; when required by law; or to protect our legal rights. As stated above, mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security & Retention

We use commercially reasonable safeguards to protect your information and retain it only as long as needed for business and legal purposes (such as warranty records, invoices, and tax requirements).

7. Your Choices

• Opt out of text messages at any time by replying STOP
• Opt out of reminder emails using the unsubscribe options or by contacting us
• Request access to, correction of, or deletion of your personal information by contacting us

8. Contact Us

Questions about this policy? Contact Palmetto Power Systems at 843-466-4488 or through our contact page.